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Troubleshooting Identity Verification Issues During Registration
Troubleshooting Identity Verification Issues During Registration

Experiencing issues with identity verification? Follow these steps or contact support for assistance.

Intergiro Support avatar
Written by Intergiro Support
Updated over 4 months ago

Overview

Identity verification is a critical step in registering for an Intergiro business account. If you encounter issues during this process, there are several troubleshooting steps you can take to resolve common problems.

Troubleshooting Steps

  1. Clear Browser Cache and Cookies: Start by clearing your browser’s cache and cookies. This can resolve issues related to stored data conflicts.

  2. Switch Browsers or Devices: Some issues may be specific to the browser or device you are using. Try accessing the registration form via a different browser or device to see if the issue persists.

  3. Check Internet Connection: Ensure that your internet connection is stable and strong enough to handle the verification process, as interruptions can cause the process to fail.

If Problems Persist

  • Contact Customer Support: If the above steps do not resolve the issue, it’s important to reach out for further assistance. Contact Intergiro’s Customer Support by emailing [email protected]. Our support team is equipped to help you through the verification process and can provide more personalized troubleshooting steps.

Additional Tips

  • Prepare Documentation: Have all required identity documents ready and ensure they are clear and valid. Poor quality or expired documents can hinder the verification process.

  • Follow Instructions Carefully: Pay close attention to any instructions provided during the verification process, as errors in data entry can prevent successful completion.

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