We recommend you check your chargebacks daily to make sure you do not lose time in preparing for a possible dispute.
To check your chargebacks, you need to check the Fraud and Disputes tab.
Either log in to the Merchant Portal and go to the Disputes and Fraud Tab and then to the Dispute tabs or if you have a business account with us, check it via the Merchant Tab.
You will be able to filter the chargebacks you receive by clicking the filter icon when hovering over the Status column:
Here are the stages of a chargeback:
Received - New dispute
Defense Initiated - Defend or accept action by merchant or acquirer
Defense Failed - Error when submitting defense to schemes
Evidence Submitted - Submit evidence for review
Evidence Rejected - Reject submitted evidence
Awaiting Response - Successful submission of defense to schemes
Acceptance Initiated - Defend or accept action by merchant or acquirer
Defense Initiated - Defend or accept action by merchant or acquirer
Closed Accepted - Liability accepted by merchant/acquirer or expired dispute
Closed Won - Liability accepted by issuer or expired dispute
Closed Lost - Dispute resolved against the merchant/acquirer; liability remains with them
If you wish to dispute a chargeback you received, please check out the full guide on how to do so here.