The Payments section in our merchant back-office provides a comprehensive view of your funds.
Balance section consists of two key components: Rolling Reserve and Payouts, along with a Total Balance that combines the two.
When a merchant processes sales, the proceeds are allocated into these components:
Rolling Reserve: A portion of the sales proceeds temporarily held as a security measure to cover potential chargebacks, refunds, or other risks.
Payouts: The remaining funds released to the merchant after deducting the rolling reserve.
This article explains how these components work, how your sales proceeds are allocated, and how you can track your total balance effectively.
When the Payout component of the balance exceeds zero, a payment is generated to transfer the available funds to the merchant.
Note that payments are only made when the payout total is greater than 5 EUR. If the payout amount is under 5 EUR, the funds will remain in the payout balance and wait until additional proceeds bring the total over the 5 EUR threshold.
