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How Can I Issue a Refund as a Merchant?

Learn how to issue a refund to your customers through the Intergiro Business Portal in just a few simple steps.

Intergiro Support avatar
Written by Intergiro Support
Updated today

To issue a refund as a merchant, follow these steps:

  • Log in to your Intergiro Business Portal.

  • Go to the Refunds tab.

  • Locate the transaction you wish to refund using the search or filter options.

  • Click on the three dots menu (⋮) next to the transaction.

  • Select Refund and follow the on-screen prompts to complete the process.

Need assistance?

If you encounter any issues or cannot process the refund, contact our merchant support team:

  • Use the chat available within your portal (click the button 'Talk to a Person 👤' on the chat widget)

  • Email us at: [email protected]

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