If you notice a transaction that you do not recognize in your Intergiro account, please follow these steps:
1. Confirm the transaction’s origin:
Check with all authorized users on your account to ensure the transaction was not made by someone with legitimate access.
2. Secure your account immediately:
If the transaction is still unrecognized, and you believe your account may have been compromised, take the following actions without delay:
Change your account password and review your security credentials.
Block your card via the Intergiro customer portal to prevent further unauthorized activity.
Important:
Report any unauthorized or suspicious transactions as soon as you become aware of them.
3. Report to Customer Support:
Contact the Intergiro Customer Support team for immediate assistance.
Use the chat feature in the Customer Portal or email [email protected].
Be prepared to provide the following details:
Last 4 digits of your card (if applicable)
Transaction date
Merchant or recipient name
Transaction amount
Screenshot or evidence, if possible
4. What happens next?
Upon your report, Intergiro’s support team will:
Investigate the flagged transaction.
Take appropriate measures to secure your account and resolve the issue.
Inform you of the outcome as soon as possible.
According to our Terms and Conditions, you must notify Intergiro within three months of the transaction date to be eligible for a refund or remedial action.
Quick Reference Table
Step | Action | Contact/Info Needed |
Confirm transaction | Check with account users | N/A |
Secure your account | Change password, block card | Access customer portal |
Report to Customer Support | Chat or email [email protected] |
|
Investigation and follow-up | Intergiro reviews, secures, and updates you | N/A |