All Collections
Transfers & Payments
How long do transfers take?
What are your cut-off times?
How do I pay the fees and charges?
How can I download my transfer confirmation or MT103?
Where can I find my account details or IBAN?
How do I send a bank transfer?
Where can I transfer money?
What are the steps to send money to other Intergiro accounts?
What are the limits on outbound transfers?
What name will the beneficiary see when I transfer money to them?
Can I schedule recurring payments?
Are there any limits to what I can transfer into the account?
Unsupported transfers
How can I deposit funds to my Intergiro business account?
Where accounts have multiple users, can I see who made a transaction?
How do I know that the payment has been received by the beneficiary?
Are there any fees for making bank transfers?
Is there any way of downloading my statement data?
Can I set a daily transaction limit?
How do I see which transactions haven’t been completed?
How to cancel a pending or failed transfer / Payment?
How to add, edit or delete a beneficiary?
What are the different statuses for an outgoing transfer?
Why is my transaction pending?
What does SEPA mean?
Do you offer SEPA Instant transfers?
What is the difference between a SWIFT transfer and a SEPA transfer?
How do I send a SWIFT transfer?
Can I make international payments using my Intergiro business account?
Can I pay or make payments to countries outside the EEA?
Do you have any prohibited countries?
Can I have proof of payment after creating a transfer?
Why can't I execute non-euro transfers?
How does SEPA Direct Debit work?
Which purpose code I need to choose for my outgoing SWIFT payment to the UAE?
The recipient has not received the money
Why has my transfer been declined/failed?
What should I do if my funds don't arrive in my account?
Why was my transfer refunded?
Why is my transfer pending?
I can't find a specific transaction, what can I do?
I'm expecting an incoming payment, but I don't see it in my bank account. What happened?
I can't see my account balance, what can I do?
What to do if you don't recognize a transaction?
What if I notice suspicious activity or think I have been a victim of fraud or a scam?
My outgoing transfer was returned to me, why?
My Intergiro IBAN is not recognized by another bank, what's wrong?
Currency transfers - My beneficiary received a different amount than I sent to him