Transfers & Payments
How long does it take for a transfer to reach its recipient?Transfer times vary by method: SEPA (1–2 business days), SWIFT (2–5 business days), Local (up to 3 business days).
What are Cut-Off Times?Understand the importance of SEPA and SWIFT cut-off times for timely international and local financial transactions.
How can I download my transfer confirmation or an MT103?Learn how to download your transfer confirmation or request an MT103 document for SWIFT transfers.
How can I find my account details or IBAN?Find your account details and IBAN in the Customer Portal under the ‘Account details’ section.
Where Can I Send Money From My Intergiro Account? Supported TransfersLearn where you can transfer funds from your Intergiro account using SEPA and SWIFT payment methods.
How do I transfer money between Intergiro accounts?Learn how to send instant transfers between Intergiro accounts, including key steps and important considerations.
Are there limits on outbound transfers from my Intergiro account?Outbound transfer limits only apply if specified during onboarding.
What Name Does the Beneficiary See When I Send a Transfer?Beneficiaries will see your company name as the sender when you make a transfer from your Intergiro account.
Can I Set Up / Schedule Recurring Payments with Intergiro?Recurring payments (standing orders) are not currently supported but may be offered in the future.
Are There Limits on Incoming Transfers to My Intergiro Account?You can receive unlimited incoming transfers, but all transactions are subject to regulatory checks.
Where Can I Not Send Money? Prohibited Countries and Unsupported TransfersDiscover which countries are restricted for incoming and outgoing transfers due to compliance and regulatory requirements.
How Can I Add Funds to My Business Account?Add funds to your Intergiro business account easily via bank transfer to your account’s wallet.
How can I see which user made a transaction in a multi-user account?Account admins can identify the user behind each transaction using the Activity tab in the Customer Portal.
How Can I Confirm if My Payment Was Received by the Beneficiary?Find out how to check your payment status, download proof of payment, and typical transfer times for SEPA and SWIFT payments.
How Can I Download a Bank Statement from My Intergiro Account?Retrieve your bank statements anytime through the Intergiro Customer Portal with these easy steps.
How Can I Set Daily Transaction Limits on My Intergiro Account?Learn how daily transaction limits work at Intergiro and what controls are available for managing your spending.
How can I view my incomplete transactions?Check which transactions are still pending or incomplete by using filters in your Customer Portal's Activity section.
How Can I Cancel or Recall a Transfer / Payment?Explore options for recalling funds from an initiated transfer, including process limitations and considerations.
How do I add, edit, or delete a beneficiary?Learn how to add, update, or remove beneficiaries when making payments from your Intergiro account.
What Do the Different Outgoing Transfer Statuses Mean?Learn what each status on your outgoing transfer means, so you always know your transaction’s progress.
Why is my Transfer Pending?Learn about currency-specific cut-off times for payments and why some transactions may require additional processing time.
What are SEPA transfers?SEPA enables euro transfers within Europe. Non-euro transfers are not available with SEPA-only accounts.
Do you support SEPA Instant transfers?SEPA Instant transfers are not available yet, but we may introduce this feature as our platform continues to improve.
What is the difference between SWIFT and SEPA transfers?Learn how SWIFT and SEPA transfers differ in terms of geographic coverage, currencies supported, speed, and process.
What are SWIFT transfers?SWIFT allows eligible customers send payments worldwide in multiple currencies.
What is a Local Payout?A local payout sends funds using domestic banking networks, offering faster and lower-cost payments than SWIFT.
Which Countries Are Restricted by Intergiro?Learn about the countries where Intergiro does not facilitate financial transactions due to compliance policies.
Does Intergiro Support SEPA Direct Debit (SE: Autogiro)?SEPA Direct Debit is not supported by Intergiro at this time, but we may introduce it in the future.
Which Purpose Code Should I Choose for My Outgoing SWIFT Payment to the UAE?Understand the necessity of selecting the correct purpose code for SWIFT payments to the UAE to ensure regulatory compliance.
What are Intergiro Support Opening Hours?Learn about the operating hours, holiday closures, and contact methods for Intergiro Support
Why Was My Transfer Declined or Failed?Learn the common reasons your transfer may be declined or failed and how to get help from Intergiro Support.
Why haven’t My Funds Arrived in My Intergiro Account & What To Do?If your funds have not arrived, contact the sender for payment trace details—Intergiro cannot track incoming funds directly.
How can I find a missing transaction in my account?Learn what to do if you can’t find a specific transaction in your Intergiro account.
I can't see my account balance, what can I do?
What Should I Do If I Don’t Recognize a Transaction?Follow these steps to secure your account and report any unrecognized or suspicious transactions.
What should I do if I notice suspicious activity or suspect fraud on my Intergiro account?Learn how to respond quickly if you see suspicious account activity or believe you may be a victim of fraud, phishing, or a scam.
Why Was My Outgoing Transfer Returned?Find out the most common reasons why your outgoing transfer was returned and what steps you can take to resolve the issue.
My Intergiro IBAN is not recognized by another bank, what's wrong?
Currency transfers - My beneficiary received a different amount than I sent to him