If you are unable to locate a specific transaction in your account, please follow these steps:
1. Check for active filters
Make sure there are no filters applied in your transaction or activity list that may be hiding the transaction.
Remove or reset any filters to view all transactions.
2. Clear your browser cache and cookies
Cached data can sometimes cause display issues.
Clear your browser’s cache and cookies, then refresh the page and search again.
3. Contact Customer Support
If you've removed filters and cleared your cache but still cannot find the transaction, please contact our Customer Support Team.
You can reach us via chat in the Customer Portal for further assistance.
For additional help, please visit our Help Centre or contact our support team.