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How Can I Resolve Identity Verification Issues During Registration?

Trouble with identity verification? Follow these steps to resolve common registration issues at Intergiro.

Intergiro Support avatar
Written by Intergiro Support
Updated yesterday

Identity verification is a crucial step when opening an Intergiro business account. If you encounter issues, follow the steps below to resolve the most common problems.

Troubleshooting Steps

  • Clear Browser Cache and Cookies: Remove cached data to resolve loading and data conflict errors.

  • Try a Different Browser or Device: Switch to a different browser or device—sometimes compatibility issues can cause failures.

  • Check Your Internet Connection: Ensure your connection is stable; a poor or interrupted connection can cause verification to fail.

  • Use Incognito/Private Mode: Opening the registration in incognito or private mode can resolve session issues. This is helpful if you are stuck at a particular verification step.⁠⁠​

Tips for Fast Identity Verification

Prepare Valid and Clear Documents

  • Ensure all submitted documents are clear, complete, and unexpired.

  • Use original photos (not screenshots or scans).

  • Submit all required sides of identity documents.⁠⁠​

Follow All Instructions Carefully

  • Double-check all entered details during onboarding.

  • Carefully read any guidance on the registration screen to avoid simple mistakes.

Common Document Issues Table

Issue

Solution

Unacceptable document type

Use a valid passport or national ID card

Photo is a screenshot or scan

Submit an original photo of the document

Image quality is too poor or has glare

Ensure the image is clear and unobstructed

Missing document side

Upload both front and back sides

Expired document

Provide a current, valid document

Video selfie captured incorrectly

Follow the on-screen instructions carefully

Need more help?

Please contact Intergiro Customer Support team by clicking the button 'Talk to a Person' on the chat widget.

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