Identity verification is a crucial step when opening an Intergiro business account. If you encounter issues, follow the steps below to resolve the most common problems.
Troubleshooting Steps
Clear Browser Cache and Cookies: Remove cached data to resolve loading and data conflict errors.
Try a Different Browser or Device: Switch to a different browser or device—sometimes compatibility issues can cause failures.
Check Your Internet Connection: Ensure your connection is stable; a poor or interrupted connection can cause verification to fail.
Use Incognito/Private Mode: Opening the registration in incognito or private mode can resolve session issues. This is helpful if you are stuck at a particular verification step.
Tips for Fast Identity Verification
Prepare Valid and Clear Documents
Ensure all submitted documents are clear, complete, and unexpired.
Use original photos (not screenshots or scans).
Submit all required sides of identity documents.
Follow All Instructions Carefully
Double-check all entered details during onboarding.
Carefully read any guidance on the registration screen to avoid simple mistakes.
Common Document Issues Table
Issue | Solution |
Unacceptable document type | Use a valid passport or national ID card |
Photo is a screenshot or scan | Submit an original photo of the document |
Image quality is too poor or has glare | Ensure the image is clear and unobstructed |
Missing document side | Upload both front and back sides |
Expired document | Provide a current, valid document |
Video selfie captured incorrectly | Follow the on-screen instructions carefully |
Need more help?
Please contact Intergiro Customer Support team by clicking the button 'Talk to a Person' on the chat widget.