Why was my outgoing transfer returned?
An outgoing transfer can be returned for various reasons. Understanding the cause helps resolve the issue faster.
Below are the most common reasons and guidance on what you can do:
Incorrect beneficiary details
Account number, IBAN, or beneficiary name entered incorrectly.
Closed or blocked beneficiary account
The receiving bank cannot accept the transfer due to account status.
Compliance or regulatory restrictions
The transaction involves a restricted country, suspicious activity, or is not in line with our Terms & Conditions.
Receiving bank’s internal policies
The beneficiary’s bank may reject the transfer for reasons such as missing documentation or limits.
Technical processing errors
Occasional technical issues at intermediary, sending, or beneficiary banks.
What Happens When a Transfer is Returned?
The funds are credited back to your Intergiro account after the return is processed by the banks.
In some cases, fees may be deducted by intermediary or recipient banks, resulting in a lower returned amount.
You will not always receive an additional notification if the reason for the return is clear from your transaction details.
What Should I Do Next?
Check your transaction details
Review the payment information you entered for errors.
Contact the beneficiary
Ask them to check with their bank about the reason for the rejection.
Review any transaction codes
If available, check the reason code in your transaction details. For SEPA transfers, you can refer to this SEPA codes article.
In Your Attention:
Intergiro may reject transactions for legal, regulatory, or security reasons as described in our Terms & Conditions.
Some transaction returns are outside Intergiro’s control and are made by the beneficiary’s bank.
Contact Intergiro Support
If you still need help, contact our Customer Support team with the transaction details.