Payments Troubleshooting
Why Was My Transfer Declined or Failed?Learn the common reasons your transfer may be declined or failed and how to get help from Intergiro Support.
Why haven’t My Funds Arrived in My Intergiro Account & What To Do?If your funds have not arrived, contact the sender for payment trace details—Intergiro cannot track incoming funds directly.
How can I find a missing transaction in my account?Learn what to do if you can’t find a specific transaction in your Intergiro account.
I can't see my account balance, what can I do?
What Should I Do If I Don’t Recognize a Transaction?Follow these steps to secure your account and report any unrecognized or suspicious transactions.
What should I do if I notice suspicious activity or suspect fraud on my Intergiro account?Learn how to respond quickly if you see suspicious account activity or believe you may be a victim of fraud, phishing, or a scam.
Why Was My Outgoing Transfer Returned?Find out the most common reasons why your outgoing transfer was returned and what steps you can take to resolve the issue.
My Intergiro IBAN is not recognized by another bank, what's wrong?
Currency transfers - My beneficiary received a different amount than I sent to him