If your transfer did not go through, there are several possible reasons:
Incorrect recipient details: Please double-check the account number, IBAN, or other recipient information.
Insufficient funds: Ensure your account balance covers the full transfer amount and any relevant fees.
Transfer limits: Your account may have daily or monthly limits on outgoing transfers.
Regulatory or compliance checks: Transfers to certain countries or involving specific activities may be restricted. See Restricted Countries and Transfers.
Account status: If your account is blocked, suspended, or under review, transfers may not be processed.
Technical issues: Occasional technical or processing errors could cause delays or failures.
What to Do Next:
Review your transfer details and account balance.
Check for any notifications in your Customer Portal.
Ensure the recipient's information is complete and correct.
If you still need help, contact our Customer Support team.