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Why am I unable to log in to the Customer Portal?

Learn what to do if you can't access your Customer Portal and how to get support if login issues persist.

Intergiro Support avatar
Written by Intergiro Support
Updated over a week ago

Troubleshooting Steps if You Can’t Log In

If you are unable to access your Intergiro Customer Portal, try the following steps:

Clear browser cookies and cache

  • Go to your browser settings.

  • Delete cookies and cached data.

  • Close and reopen your browser, then try logging in again.

Check your internet connection

  • Ensure you have a stable internet connection before attempting to log in.

  • In case you are using Wi-Fi, try resetting your router.

  • We recommend using an Ethernet connection, which tends to be faster and more secure than Wi-Fi.

Supported Web Browsers

  • Intergiro supports the latest versions of Chrome, Safari, Firefox, and Microsoft Edge.

  • Always use the most up-to-date version of your preferred browser when accessing Intergiro.

  • Outdated browser versions may not be fully compatible and could affect performance or security.

Try a different browser or device

  • If you still can’t log in, attempt to access the portal using another web browser or device, or try logging in through the Mobile App.

Still Having Trouble?

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