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Why am I unable to log in to the Mobile App?

Trouble logging in to the Intergiro app? Follow troubleshooting steps and learn how to get support if you need more help.

Intergiro Support avatar
Written by Intergiro Support
Updated over a week ago

Troubleshooting Steps for Mobile App Login Issues

Check for app updates

  • Open your device’s app store.

  • Search for the Intergiro app and ensure you have the latest version installed.

Reinstall the app

  • Uninstall the Intergiro app from your device.

  • Download and install it again from the official app store.

Restart your device

  • Power off your smartphone or tablet.

  • Turn it back on and try logging in again.

Check your internet connection

  • Confirm you have a stable internet connection, either via Wi-Fi or mobile data.

Review authentication settings

  • Ensure you are entering the correct login details.

  • If biometric authentication (fingerprint or face recognition) is enabled, ensure it is properly set up.

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