Troubleshooting
Troubleshooting: Bulk payment file upload: CSV template issues
How can I log in if I forgot my password?Reset your Intergiro password using the "Forgot password?" link, following a step-by-step process.
Why am I unable to log in to the Customer Portal?Learn what to do if you can't access your Customer Portal and how to get support if login issues persist.
Why am I unable to log in to the Mobile App?Trouble logging in to the Intergiro app? Follow troubleshooting steps and learn how to get support if you need more help.
Why do I have to verify my login when accessing my business account?Verification ensures your account security and meets regulatory requirements for all Intergiro business users.
How can I access my Intergiro business account without SMS confirmation?Access your Intergiro account using biometric login in the app, or SMS in the web portal.
Why is my account access restricted and how can I get validated?Account access is restricted until validation is complete. Our team will contact you when you are ready to proceed.
How can I contact Intergiro Customer Support?Reach Customer Support via in-app chat or email, available Monday to Friday, 9:00–17:00 CET.