If you're experiencing issues while uploading your CSV file or encountering problems with the CSV template, follow these steps to resolve the issue:
1. Use the Correct Template
Ensure that you are using the correct CSV template provided by us. You can download this template from the Bulk Payment page on our platform. It's crucial not to modify the headers, change their order, or add any additional columns. The template structure is essential for successful processing.
2. CSV File Requirements
For your CSV file to be processed accurately by our system, it must adhere to the following requirements:
a) Maximum Payment Limit: Each CSV file can contain a maximum of 300 payments. If your file contains more than 300 payments, you'll need to split the payments into multiple files.
b) SEPA Payments Only: Our system only accepts SEPA payments. Ensure that the payment details in your CSV file are compatible with SEPA requirements.
c) Decimal Separators: Use dots as decimal separators for amounts; do not use commas. For example, if you have an amount of 11,000.50, write it as "11000.50" in the CSV file.
d) Decimal Precision: Ensure that you're using only 2 digits after the dot for decimals. For example, if your payment amount includes cents, make sure to format it as "XX.YY" (e.g., "50.25," not "50.250").
3. Software Export Settings
If your CSV file meets all the specified requirements, but you're still facing issues during the upload process, check the settings of the software you're using to export the CSV file. Specifically, ensure that the software is configured to separate values using commas. Incorrect settings might lead to incompatible file formatting.
If you've followed these troubleshooting steps and continue to experience difficulties with uploading your file, please contact our Support team.