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Why is my account access restricted and how can I get validated?

Account access is restricted until validation is complete. Our team will contact you when you are ready to proceed.

Intergiro Support avatar
Written by Intergiro Support
Updated over a month ago

Why is my account restricted?

Your Intergiro account remains restricted until it has been fully validated by our compliance team. This step is required for:

  • Verifying your identity and business information

  • Meeting regulatory requirements for e-money institutions

  • Ensuring the security of your account

What should I do while waiting?

Our team is reviewing your information. This process may take some time, depending on the volume of requests and the completeness of your submitted documents.

Check your email:

Look out for any requests from Intergiro for additional information or documents. Prompt responses will help speed up the process.

Do not resubmit unless requested:

Submitting repeated requests can slow down the validation process.

Tip: Keeping your registration details accurate and checking for emails from us helps ensure a smooth validation process.

What happens next?

As soon as your account has been validated, we will notify you via email.

If additional information is needed, an agent will reach out with specific instructions.

If you have questions:

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