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Why am I not receiving an SMS to confirm my payments?

Trouble receiving confirmation SMS for payments? Get troubleshooting tips and alternative methods to verify your transactions and transfers.

Intergiro Support avatar
Written by Intergiro Support
Updated over a month ago

Not Receiving an SMS When Confirming Your Card Transaction?

If you are not getting an SMS to verify your card transaction, please follow these steps:

Troubleshooting Steps

  • Restart Your Device

    • Switch your mobile device off, then on again. This can refresh your connection and resolve minor network issues.

  • Check Your Mobile Signal

    • Ensure you have a stable mobile network connection. Poor signal can delay or prevent SMS delivery.

Travelling or Roaming?

SMS delivery while roaming is not guaranteed. If you are abroad, message delivery may be impacted.

Alternative Method: Use Biometrics

You can confirm your card transactions using the biometric authentication (such as fingerprint or face recognition) in the Intergiro app.

To enable biometrics, navigate to: More → Mastercard Identity Check → Enable “Use 3D Secure 2.0 on this device”

For some regions or phone numbers (e.g., Russian numbers), biometrics may be the only option available to confirm card transactions.⁠⁠​

For Bank Transfers

Trusted Beneficiaries: For repeated transfers, you may not require an SMS for future transfers to the same recipient. Learn more!

NOTE: For new bank transfers, only SMS verification is available.


Still Having Issues?

If you have completed the above steps and are still unable to receive SMS, please contact Intergiro Customer Support. Our team will be happy to assist you further.

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