Privacy & Security
How can I protect my account from fraud?Learn essential security practices to safeguard your Intergiro account from unauthorized access and fraudulent activities.
What personal data do I need to submit to use Intergiro Business?
Who is Considered a PEP (Politically Exposed Person)?A PEP is an individual in a prominent public role, presenting a higher risk for financial crime due to their position.
How long will Intergiro Business store my data?Learn about data retention policies, including legal requirements and how we handle your information throughout our business relationship.
How Do I Protect Myself from Phishing Attacks?Learn how to spot and prevent phishing scams targeting your banking information through fake emails and websites.
How can I close my account?Follow these steps to close your Intergiro account or delete your data securely, even if you’ve lost access.
How can I update my company’s name or address?Update your company’s name or address by submitting proof to our support team for fast and secure processing.
Is my money safe with Intergiro?Learn how Intergiro protects your money with safeguarding, security measures, and what you need to do to keep your account secure.
What is Money Laundering?Learn what money laundering means, and how it is addressed in financial services.
What is Counter-Terrorism Financing?Learn what counter-terrorism financing means, why it matters, and how it is addressed in financial services.
What should I do if I receive an unexpected email from Intergiro?Steps to take if you receive an unsolicited email claiming to be from Intergiro.
Why am I automatically logged out after 5 minutes of inactivity?For your security, you will be logged out after 5 minutes of inactivity on the Customer Portal or app.
Why am I not receiving the SMS code to log in?Troubleshoot missing SMS codes for login, plus find alternative verification options.
Why am I not receiving an SMS to confirm my payments?Trouble receiving confirmation SMS for payments? Get troubleshooting tips and alternative methods to verify your transactions and transfers.
Why am I not receiving emails from Intergiro?Not receiving Intergiro emails? Learn key troubleshooting steps and when to contact support.
Why do I need to enter an SMS code when logging in?SMS codes are required for every login to keep your account secure with two-factor authentication.
Who Can View the Full Card Details for an Intergiro Card?Only the cardholder can view the full card details. For security reasons, card credentials are not shared with other users.
Why Was My Account Closed?Learn why your Intergiro account was closed and how to access your important documents after closure.
How do I safely upload documents to Intergiro?Learn how to securely upload your documents using the Customer Portal, chat, or email.
What Happens If Intergiro Detects Prohibited Business Activities?Learn about Intergiro's policies against illegal activities and the consequences of non-compliance.