Security & Settings
Why am I automatically logged out after 5 minutes of inactivity?For your security, you will be logged out after 5 minutes of inactivity on the Customer Portal or app.
Why am I not receiving the SMS code to log in?Troubleshoot missing SMS codes for login, plus find alternative verification options.
Why am I not receiving an SMS to confirm my payments?Trouble receiving confirmation SMS for payments? Get troubleshooting tips and alternative methods to verify your transactions and transfers.
Why am I not receiving emails from Intergiro?Not receiving Intergiro emails? Learn key troubleshooting steps and when to contact support.
Why do I need to enter an SMS code when logging in?SMS codes are required for every login to keep your account secure with two-factor authentication.
Who Can View the Full Card Details for an Intergiro Card?Only the cardholder can view the full card details. For security reasons, card credentials are not shared with other users.
Why Was My Account Closed?Learn why your Intergiro account was closed and how to access your important documents after closure.
How do I safely upload documents to Intergiro?Learn how to securely upload your documents using the Customer Portal, chat, or email.
What Happens If Intergiro Detects Prohibited Business Activities?Learn about Intergiro's policies against illegal activities and the consequences of non-compliance.