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Why am I automatically logged out after 5 minutes of inactivity?

For your security, you will be logged out after 5 minutes of inactivity on the Customer Portal or app.

Intergiro Support avatar
Written by Intergiro Support
Updated over a week ago

Why does Intergiro log me out after 5 minutes?

Intergiro uses strong customer authentication (SCA) methods including a combination of password, SMS OTP, and, in the mobile app, biometric authentication where available.⁠⁠⁠

To protect your sensitive information, Intergiro automatically logs you out of the Customer Portal and mobile app after 5 minutes of inactivity. This measure covers more aspects:

  • Security: This automatic logout helps prevent unauthorized access to your account if you leave your device unattended.

  • Regulatory compliance: European regulations require payment service providers to apply strong customer authentication (SCA) and limit the maximum period of inactivity to 5 minutes.

  • Applicable platforms: The 5-minute timeout applies to fully onboarded users on the Customer Portal and mobile app.


Legal and regulatory background:

Regulatory Basis: In line with Article 4(3)(d) of the Commission Delegated Regulation (EU) 2018/389, supplementing Directive (EU) 2015/2366 (PSD2), payment service providers must ensure that the session is automatically terminated if no activity occurs for 5 minutes after authentication.

What this means: If you do not interact with the portal or app for 5 minutes, you will be required to log in again and complete SCA.⁠⁠⁠⁠​


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