Once an outgoing transfer has been initiated, it cannot be canceled directly through Intergiro. However, we provide steps you can take to potentially recover funds from a transfer that may not have been completed successfully.
Process for Handling Transfer Issues
Recall Requests: If you accidentally made a duplicate payment, and you wish to attempt a recall, we can initiate a recall request. This request is made to the beneficiary's bank, which asks them to return the funds. The final decision to return the funds rests solely with the beneficiary.
No Guarantee of Recall: It is crucial to understand that initiating a recall does not guarantee that the funds will be returned to your account. The beneficiary has the discretion to accept or deny the recall request.
Transaction Fees: Be aware that the transaction fees incurred during the initial transfer are non-refundable, even if a recall is initiated.
Timeframe: The recall process can take up to 15 business days. Sometimes, contacting the beneficiary directly to request a refund may be faster and more effective, especially if they are cooperative.
Limitations on Traces and Recalls
Local Payments: Please note that we are unable to offer traces or recalls for local payments. If a local payment is pending or has failed, the most effective course of action is to directly contact the beneficiary for resolution.
Tips for Avoiding Transfer Issues
Verify Details: Always ensure the accuracy of the beneficiary’s information before initiating a transfer to prevent errors that could result in failed or pending transactions.
We recommend using our Trusted Beneficiariesfeature to reduce transfer issues.
Direct Communication: In cases where a transfer does not proceed as planned, direct communication with the beneficiary can often facilitate quicker resolutions than formal banking processes.
While not all transfer issues can be resolved through cancellation or recall, being informed of your options can help you effectively manage your payments.
By staying proactive and well-informed, you can navigate the complexities of managing transfers and secure the best possible outcomes when issues arise.