Immediate Actions to Take
Block your card immediately through your account portal to prevent any further unauthorized transactions
Contact our Customer Support team via chat in the Customer Portal or email [email protected]
When reporting the transaction, please provide:
Last 4 digits of your card
Transaction date
Merchant name
Transaction amount
Screenshot of the error message (if applicable)
What Happens Next
Our support team will:
Investigate the transaction details
Verify if additional security measures like 3D Secure were used
Guide you through any necessary dispute procedures
Help you order a replacement card if needed
Security Tips
To protect your card from unauthorized use:
Never share your card details or PIN with anyone
Regularly monitor your transaction history
Enable transaction notifications
Use secure websites for online purchases
If you suspect fraudulent activity, we recommend filing a report with your local police authorities.
Important Timeframes
For Mastercard transactions, disputes must typically be raised within 120 calendar days from the transaction date. Please report any unrecognized transactions as soon as possible to ensure timely investigation.