Cards & Transactions
What’s the difference between pre-paid cards and debit cards?
What are the associated costs for debit cards?
How can I identify my debit cards?
How many debit cards can I have?
How Do Intergiro Cards Facilitate Company Expense Management?Explore how Intergiro cards streamline expense management for businesses, offering both physical and virtual card options.
What Are Virtual Cards and How Do They Work?Explore the benefits and uses of virtual cards for online payments.
How Do I Order an Intergiro Card for My Business?Learn how to order Intergiro cards for your employees and ensure all requirements are met.
How Do I Activate My Intergiro Card?Activate your Intergiro card quickly through our Customer Portal or mobile app.
Can I Issue Cards to Our Customers?Learn how to leverage Intergiro's Banking as a Service (BaaS) to issue cards to your customers.
What Currencies Can I Use with My Intergiro Card?Understand how currency conversions work with your Intergiro card and future multi-currency options.
How can I renew a card when it expires?
How to Manage and Secure My Intergiro Card?Essential tips for controlling, securing, and recovering your Intergiro card.
How Can You Safeguard Your Intergiro Card?Essential tips to ensure the security of your Intergiro card and prevent unauthorized use.
How Does 3D Secure (3DS) Enhance Online Payment Security at Intergiro?Learn how Intergiro utilizes 3D Secure to protect your e-commerce payments.
How Can I Access My Card Details?(PIN/CVC/expiry date)?Quickly and securely view your card's PIN, CVC, and expiry date via the Customer Portal.
When Can I Expect to Receive My Card?Understand the delivery process for your virtual and physical cards, including typical timelines and follow-up actions if your card is delayed.
Card Usage
Card Usage and Geographical Information
How Do I Use My Intergiro Card Securely, and Where Is It Accepted?Learn about the security features and geographical restrictions of your Intergiro card.
Where Can Intergiro Cards Not Be Used?Understand the geographic restrictions on the use of Intergiro cards due to compliance and regulatory standards.
Declined Card TransactionLearn why your card transactions may be declined and find out how to resolve soft declines and other common issues with your payments.
Why is my Card Payment Still Pending?Learn why card payments appear as pending and how long it typically takes for transactions to be fully processed and settled.
How Do I Unblock My Card After Incorrect PIN Entries?Learn how to quickly restore access to your card if it's been blocked due to wrong PIN attempts.
What Should I Do If I Don't Recognize a Card Transaction?Learn how to report and resolve unrecognized card transactions, secure your account, and request assistance from our support team.
How to Use the Card With and Without the Mobile App?Learn why the Intergiro mobile app is essential for online payments over €30 and how to use your card with and without the app.
How Do Cards Access Funds From My Account?Learn how Intergiro cards access funds from your SEPA account for transactions and payments.
How Do I Reset My Card PIN?Learn how to easily reset your forgotten card PIN through our secure PIN management system.
Why is My Card Balance Different from My Account Balance?Your card's available balance may differ from your account balance due to card spending limits.
What are Intergiro's ATM withdrawal fees and limits?Learn about ATM withdrawal fees and limits for Intergiro cards, including per-transaction charges and daily/monthly restrictions.
What To Do When the Card is Lost in ATM?Step-by-step guide on what to do when an ATM keeps your card, from immediate actions to getting a replacement.
Why Was My ATM Withdrawal Declined?Learn about common reasons for declined ATM withdrawals and how to resolve them quickly.