Recall Requests: If a transfer fails or is still pending, and you wish to attempt a recall, we can initiate a recall request. This request asks the beneficiary's bank to return the funds, but the final decision rests with the beneficiary.

No Guarantee of Recall: It’s important to understand that initiating a recall does not guarantee the funds will be returned to your account. The beneficiary has the option to accept or deny the recall.

Transaction Fees: Please be aware that transaction fees incurred during the initial transfer are not refundable, even if the recall is initiated.

Timeframe: The recall process can take up to 15 business days. In some cases, it may be more efficient to contact the beneficiary directly and request a refund, especially if the beneficiary is cooperative.

Local Payments: For local payments, we are unable to offer traces or recalls. If a local payment fails or is pending, the best course of action is to directly contact the beneficiary for resolution.

Verify Details: Always double-check the beneficiary's information before initiating a transfer to avoid errors that could lead to failed or pending transactions.

Direct Communication: In situations where a transfer does not go as planned, directly communicating with the beneficiary can often lead to quicker resolutions than formal banking processes.