A recall request in banking, especially for wire transfers, allows the sender to retrieve funds sent in error or due to fraudulent activities. This involves the sender's bank requesting the recipient's bank to return the funds, often due to incorrect recipient details or fraud suspicions.
Notification of Recalls
Our support team will inform you of any recall requests for your company's incoming payments via the customer portal chat, attaching a CSV listing the transfer IDs subject to recall. Upon receiving this notice, please indicate whether you wish to reject or accept the recall.
In addition, we require the following details regarding the transfer:
1. What is your relationship with the sender?
2. Supported documents like invoices or contracts.
Failure to respond with the necessary information may result in a temporary account hold until the transfer's legitimacy is verified.
Example of the CSV we will send you:
▪️️ IMPORTANT: Recall requests are automatically rejected within 15 business days from the creation date.
If you need any clarification regarding the handling of incoming recall requests, please contact us via the portal chat.