We use fraud detection technologies, data encryption and strong authentication solutions in our efforts to do all we reasonably can to prevent unauthorized or fraudulent use of your account, card and related services.
However, whilst we take measures to protect your account, card and related services, please note that you are responsible for ensuring that:
your account and its credentials, API keys, security details of your card are kept safe and secure and that you do not keep your credentials or security details together with your card or device used to access the customer portal or mobile app;
you use a strong password only applicable to your account, which you update from time-to-time;
you do not let any third party access or use your account, card or the related services;
you immediately contact us if you suspect or experience that your account, card, the related services or any information thereof are being accessed or otherwise used by a third party;
you immediately contact us if your card is lost, stolen or gets otherwise out of your possession or control or if the security details of your card might have been used without your permission;
you ensure that all your information (including but not limited to contact details) relating to your account, card and related services are up-to-date and that you inform us without undue delay of any change;
you follow our recommendations on our website regarding security of your account, card and related services.