What to Do When Your Card is Blocked
If your card has been blocked after entering the wrong PIN multiple times, follow these steps:
Open your Customer Portal
Start a chat with our support team (fastest method)
Or email [email protected] if chat is unavailable
Provide your account details when requested
Wait while our team verifies your identity
Important: Only our support team can unblock your card after proper identity verification. This process helps protect your account security.
Preventing Future Blocks
To avoid having your card blocked:
Double-check your PIN before entering
Never share your PIN with anyone
Contact support right away if you can't remember your PIN
Security Note: Your card automatically blocks after three incorrect PIN attempts to protect your funds from unauthorized access.