Transaction Statuses in Merchant Monitor
Understanding the status of each transaction in Merchant Monitor helps you manage your payments and resolve any issues quickly. Below you’ll find clear definitions of all main transaction statuses and guidance on what they mean for your business.
Transaction Status Types
Status | Description | Action Required |
Authorized | Funds are reserved on the customer’s account, but not yet withdrawn. May appear on a customer’s online statement as pending. If not captured or cancelled within a few days, the authorization is released automatically. Note: the system status may not reflect automatic releases. | Wait for capture or cancellation. No action needed if the sale is not completed. |
Cancelled | The reserve on the customer’s account has been cancelled. No funds are held or transferred. | None. |
Captured | Money has been withdrawn from the customer’s account. Capture typically occurs after authorization via a separate API call. | Funds are being prepared for settlement. |
Auto-Captured | Authorization and capture are completed in a single action/API call. | Funds are being prepared for settlement. |
Refunded | Funds that were previously captured have been returned to the customer. | The process for refunding is complete. |
Settled | The final payment has been sent to you by Intergiro. Only captured or refunded transactions require settlement. | Funds should appear in your account. |
Red Status/Error | Indicates a problem or system error with the transaction. | Review the error message and take the suggested action. If uncertain, contact support. |
Captured & Auto-Captured: These statuses both indicate funds have left the customer’s account and are progressing to settlement.
Refund Flow: Even after a refund, the status may still show “Settled”—this is not an error. The best proof of a successful refund is the ARN (Acquirer Reference Number), which you can provide to customers or their bank if requested.
Red Labeled/Error Statuses: Transactions displaying a red label mean an error has occurred; refer to the error message for details. If you are unable to resolve the issue, reach out to our support team at [email protected].
Best Practices
Always check transaction status in Merchant Monitor before contacting support for transaction-related queries.
Use the ARN to help customers and banks trace refunds.
If you need additional guidance, please contact the Intergiro Customer Support team by clicking the button 'Talk to a Person 👤' on the chat widget.